FAQ

Delivery can take anywhere from 2 to 6 days from when the package leaves our warehouse depending on your location. You may experience delays during the busy Holiday season due to increased carrier volume. Express shipments will be handled by the carrier that can guarantee 2-day delivery based on your purchase location.

We currently do not offer international shipping but hope to have a solution in the near future.

Shipping charges for your order will be calculated and displayed at checkout.

Sorry to hear you are not satisfied with your purchase. We understand there may be occasions where you wish to return or exchange an item(s). We offer a 14 day return & exchange policy, so if for any reason you change your mind about your purchase, you may return it for a refund or exchange for an item of equal value within 14 days of the date you received your order. 

Please note we do not offer free exchanges & returns. The refund does not include the shipping charged for sending the item(s) to you or return shipping costs.

To initiate a return or even exchange please contact orders@caftari.com.

Merchandise may not used and all inserts must be in tact. Returns are subject to inspection and we reserve the right to refuse your refund or exchange if your return does not meet these requirements.

We will do everything we can to get these processed as quickly as possible, please allow up to 7 business days from delivery to process your refund or exchange order.

Please email orders@caftari.com with your request to cancel an order as soon as possible. Once the order has been picked for shipment we cannot cancel it.

We use an all natural soy wax, made from US grown soybeans.

Soy burns cooler and longer than paraffin, and as a renewable resource, it is superior for the environment. We believe that uncolored soy is not only safer to burn, but is also more beautiful in its natural color.

Our wicks are lead-free and are made of braided cotton.

Please note that our candles are made from all natural ingredients. Slight changes in color and small imperfections in the wax are perfectly normal, and will not affect the performance of your candle. We recommend burning your candles within one year for best performance.

Our fragrances are a combination of essential oils and fragrance oils. All of our fragrances are phthalate, paraben, sulfate free and adhere to RIFM and IFRA standards for safety and purity.

Please make sure you burn your candle for at least 3 hours the first time to create an even melt pool.